Privacy Statement
Effective Date: 9/10/2025
Lancaster Recreation Commission (“Lancaster Rec”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our mobile application (the “App”)—a tool for registering in programs and activities we manage.
This policy applies to all users of our App, which is available worldwide but primarily serves the Lancaster, Pennsylvania community.
1. Who We Are
Lancaster Recreation Commission (also Lancaster Rec)
525 Fairview Avenue
Lancaster, PA 17603
United States
Email: info@lancasterrec.org
Phone: 717-392-2115
We are a registered non-profit organization providing childcare, recreational activities, community-driven wellness initiatives, and educational programming in Lancaster, PA.
2. Third-Party Platform: Daxko
Our registration services are powered by Daxko, LLC, a third-party platform provider. Daxko helps us manage user accounts, program registrations, and related communications.
When you use the App to register for a program or create an account, your information is securely transmitted to and processed by Daxko in accordance with their own privacy practices.
We encourage you to review Daxko’s Privacy Policy here:
While we control how your information is used for our programs, Daxko acts as a data processor on our behalf and is contractually required to safeguard your data.
3. Scope
This Privacy Policy applies to all visitors, customers, and vendors interacting with Lancaster Recreation Commission and/or its representatives either online or in person. By using our website or services, you agree to the practices described here.
4. Information We Collect
A. Information You Provide
- Name, email address, phone number, and mailing address
- Program registration details
- Emergency contact and participant info
- Payment method and transaction info (processed via Daxko or its integrated payment processors)
- Health or accessibility information, when necessary (with your consent)
B. Automatically Collected Information
- Device type and browser details, IP address, operating system, session data, and activity collected through Google Analytics.
- IP address and general location (city-level)
5. How We Use Your Information
We use your personal information to:
- Register participants for our programs
- Manage accounts and process payments
- Send activity updates or emergency alerts
- Improve app functionality and community engagement
- Comply with legal requirements
Daxko may also process your data in order to provide secure and efficient platform services.
6. Sharing Your Information
We do not sell your personal information.
We may share data with:
- Daxko (our registration platform provider) for processing registration and payment info
- Payment processors (e.g., Stripe, PayPal), integrated through Daxko
- Service providers supporting our operations (e.g., IT security, email systems)
- Government or legal authorities, if required by law or to protect our users
- Partner organizations, with your explicit permission
7. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to or restrict certain uses of your data
- File a complaint with a data protection authority (if applicable)
To exercise any of these rights, contact us at info@lancasterrec.org
8. Data Retention
We retain your data only as long as needed to fulfill program purposes and legal obligations. Registration and transaction records may be retained for up to 7 years.
9. Security
We and our third-party partners, including Daxko, use appropriate security measures to protect your data. However, no system can guarantee 100% security.
10. Children’s Privacy
We collect personal information from children only for the purpose of program registration, and only with parental or guardian consent. We comply with COPPA and similar regulations to protect children’s data.
11. International Users
If you access the App from outside the United States, you understand that your data will be processed and stored in the U.S., where privacy laws may differ from your local jurisdiction.
12. Third-Party Services
The App integrates with third-party platforms and services, primarily Daxko, for account and registration functionality. We are not responsible for the privacy practices of third-party services you may access through the App.
Please review Daxko’s privacy policy at:
13. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and notify you via the App or email where appropriate. Continued use of the App after updates constitutes your acceptance of the changes.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, your information, or your rights, please contact us:
Lancaster Recreation Commission (Lancaster Rec)
525 Fairview Avenue
Lancaster, PA 17603
Email: info@lancasterrec.org
Phone: 717-392-2115
